For everywhere you love to ride from the beach to the woods to the mountains, Rugged Nation has the biking, camping and hiking accessories and gear you need. But we also know you may have questions. Here are a few of the ones we are asked most frequently:
Are your products new or used?
We only sell NEW products.
How will you ship my items?
We ship from our warehouse via USPS, FedEx or UPS and provide tracking data. You can find a copy of your tracking number under My Account or in the Shipping Status Update email you received after your order was placed. You can check the delivery status of your order by using the tracking number as a URL on the web. If your delivery status hasn’t updated, please email us the order details so we can investigate.
All orders ship within 1 business day of receipt. Orders received by 2:00pm EST are shipped the same business day. Most customers within the contiguous US will receive their orders within 2-3 business days although some areas could take up to 7 business days.
How do I know this is the right product for me?
We pride ourselves on selecting items that will fit a variety of different biking, camping and hiking adventures. If you have questions about how something works and don’t see that information in our product description, feel free to call or live chat with us. For cycling items, not all items will fit all cycles, etc. New accessories come out all the time and may not fit older models.
What is your return policy?
We are always happy to take returns and exchanges on new, unused products in their original packaging within 60 days of receiving the item with a copy of your packing slip or order confirmation page. We need your name, address and order number to be able to process your return. We are unable to accept returns on products that have been used, mounted or opened (not in original packaging).
We also have an “oops” forgiveness policy. If you’ve tried our product and it isn’t working for you, please contact us to arrange for an exchange or credit on your next purchase. What we can do varies from product to product, but we want to send you on your next adventure with gear that you love.
If we have made an error in shipping your order, please contact us so we can get this corrected immediately. We strive to provide 100% accurate packing and shipping rates, but sometimes errors do occur. If you have changed your mind about your purchase or determined that you purchased the wrong item, please return the product along with a copy of your packing slip or order confirmation to 11175 Cicero Drive, Suite 100, Alpharetta, GA 30004.
How can I reach Rugged Nation?
Email is our preferred method of communication. We can also be reached by phone at 770-852-0581, but response times may be longer than sending an email. Our local hours are 7:00 am - 4:30 pm EST Monday through Friday and our customer service reps respond to emails almost 24 hours a day.
You can also follow us on Twitter: @RNOutdoors, Facebook: @RuggedNationOutdoors or watch our business team grow on Linked In: Rugged Nation
